Have you ever opened the Crypto.com app and thought, "Hey, where did my balance go? Did my Crypto.com holdings disappeared?" If this has happened to you, don't worry. This problem occurs with many users, and in most cases, your money is safe.

Why Do You Think Your Crypto.com Holdings Disappeared?

• A minor app glitch
  Sometimes the app won't load or doesn't sync properly. At that time, you think your Crypto.com holdings disappeared, but in reality, your coins are safe.

• Network Delay
  If you've just made a deposit, the balance update is delayed due to network congestion. At that point, you may find that your Crypto.com holdings disappeared.

• Pending Transaction
  The balance may appear missing in the app until the deposit or withdrawal is confirmed. This is a common reason why people assume their Crypto.com holdings disappeared.

• Not Updating the App
  Older versions sometimes don't display the balance. Simply updating the app resolves the issue.

• Portfolio Refresh Error
  Sometimes the app doesn't refresh itself. Log out and then log back in, or restart the app; the holdings will return.

What Should You Do If You Notice That Crypto.com Holdings Disappeared?

• Refresh or restart the app.

• Download and update the latest version.

• Check your transaction history.

• Clear the cache or reinstall.

• If you made a deposit/withdrawal, check the status on a blockchain explorer.

When Should I Contact Support?

If after trying everything, it seems that your Crypto.com holdings disappeared and haven't returned for a long time, it's best to contact the Crypto.com support team. Sending the transaction ID and screenshot will make it easier for them to resolve the problem.

Last Thing

You may think your Crypto.com holdings disappeared, but this is usually just a temporary issue. Your money is safe. Be patient, refresh/update the app, and the balance will return to the screen.